July 29th, 2024 We're incredibly excited to announce our partnership with Actifai, a leader in AI-powered subscriber acquisition software. The new Sonar and Actifai solution seamlessly integrates Actifai's cutting-edge AI technology into our OSS/BSS platform, empowering our customers to transform their sales and operational effectiveness. This powerful combination delivers enhanced sales effectiveness, optimization in order management, offer adjustments, [...]

July 24th, 2024 We are thrilled to announce the launch of a highly anticipated feature in Sonar: Future Serviceable Addresses. This feature enables you to schedule a target date for a new or existing subscriber to take over a currently assigned Serviceable Address. It allows you to plan jobs for the subscriber's account without the need to assign the Serviceable [...]

May 7th, 2024 We’re thrilled to introduce our latest feature: FCC Broadband Label Generator. The new FCC Broadband Nutrition Labels are designed to bring more transparency to the ISP industry, and the deadline for smaller providers is fast approaching – October 10th, 2024. Our tool quickly produces FCC-compliant labels for each of your service plans. Sonar customers: A bonus [...]

March 20, 2024 🎉 We're thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now designate a specific timeframe to halt the delivery of messages to your customers. To read more about this feature, please refer to our knowledge base documentation here: https://docs.sonar.expert/companies/basic-company-setup#billing_communications_delay

February 13th, 2024 Unlock a new era of precision and efficiency with Sonar's newest feature: Anchor & Linked Serviceable Addresses. Building upon the foundation of Serviceable Addresses, this innovative addition empowers you to define, control, and automate your service locations like never before. Anchor addresses serve as the cornerstone, representing the central point of association. Whether it's the [...]

February 7th, 2024  We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in February of last year. This work introduces the ability to send SMS messages to Account Contacts via Triggered and Mass messages. Proactively reaching out to your subscribers builds trust, reduces [...]

January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar! These new features allow you to monitor and track the status of your sonarPay disbursements pending the transfer to your bank account, all within your Sonar instance. The Disbursement Dashboard, located in the new sonarPay section [...]

January 5th, 2024 We're excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This expansion offers increased flexibility in implementing Single Sign-On with your instance using a number of authentication services. To read more about these new additions, please refer to our knowledge base documentation here: https://docs.sonar.expert/security/auth0-overview [...]

September 27th, 2023 Automate the entire tax calculation and remittance process with a prebuilt connection between Sonar and AvaTax for Communications, simplifying tax compliance across a wide range of media and communications products.  By leveraging Sonar and Avalara, internet service providers can improve their regulatory FCC compliance and get more accurate tax determinations with automated tax calculation by jurisdiction, [...]

September 7th, 2023 We are excited to let you know that our Calix SMx integration now boasts enhanced functionality, including optional specifications for device port, Global VLAN, and C-VLAN. Take advantage of the ability to specify a Policy Map when mapping Data Services between Sonar & Calix. And experience optimized synchronization time for a smoother integration process. To [...]