March 20, 2024 🎉 We're thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now designate a specific timeframe to halt the delivery of messages to your customers. To read more about this feature, please refer to our knowledge base documentation here: https://docs.sonar.expert/companies/basic-company-setup#billing_communications_delay

February 13th, 2024 Unlock a new era of precision and efficiency with Sonar's newest feature: Anchor & Linked Serviceable Addresses. Building upon the foundation of Serviceable Addresses, this innovative addition empowers you to define, control, and automate your service locations like never before. Anchor addresses serve as the cornerstone, representing the central point of association. Whether it's the [...]

February 7th, 2024  We are excited to be deploying our new Outbound SMS feature! This is part 2 of the earlier Outbound SMS project which went live in February of last year. This work introduces the ability to send SMS messages to Account Contacts via Triggered and Mass messages. Proactively reaching out to your subscribers builds trust, reduces [...]

January 16th, 2024 We are excited to announce the arrival of the Disbursement Dashboard and the complementary sonarPay Disbursement Report to Sonar! These new features allow you to monitor and track the status of your sonarPay disbursements pending the transfer to your bank account, all within your Sonar instance. The Disbursement Dashboard, located in the new sonarPay section [...]

January 5th, 2024 We're excited to share that our Auth0 integration now includes Active Directory and SAML as additional authentication options! This expansion offers increased flexibility in implementing Single Sign-On with your instance using a number of authentication services. To read more about these new additions, please refer to our knowledge base documentation here: https://docs.sonar.expert/security/auth0-overview [...]

September 27th, 2023 Automate the entire tax calculation and remittance process with a prebuilt connection between Sonar and AvaTax for Communications, simplifying tax compliance across a wide range of media and communications products.  By leveraging Sonar and Avalara, internet service providers can improve their regulatory FCC compliance and get more accurate tax determinations with automated tax calculation by jurisdiction, [...]

September 7th, 2023 We are excited to let you know that our Calix SMx integration now boasts enhanced functionality, including optional specifications for device port, Global VLAN, and C-VLAN. Take advantage of the ability to specify a Policy Map when mapping Data Services between Sonar & Calix. And experience optimized synchronization time for a smoother integration process. To [...]

August 10th, 2023 We are excited to inform you of recent updates to our Batch Payment Entry tool! Now featuring CSV file loading, the ability to apply payments to open invoices, and convenient payment management options such as Edit, Delete, and Download Receipt. Experience improved workflow and efficiency with these additional enhancements and export capabilities. To read more [...]

June 8th, 2023  We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to receive notifications for tickets that they are not directly assigned to. Whether a comment is left on a ticket, a reply is received, or a message is sent from the [...]

May 30th, 2023 On Monday, July 10th, there will be a deployment to upgrade Sonar's Customer Portal. As a result of this upgrade, Ubuntu 16.04 will no longer be supported for use with the Customer Portal module. Those using the outdated version 16.04 of Ubuntu will need to upgrade to a newer version, either 18.04 or 22.04 (recommended), using [...]