AI & Automation
Put AI and automation to work across operations.
AI is becoming part of everyday ISP operations. These articles cover practical automation, generative AI, predictive analytics, and how operators adopt it safely to do more without adding headcount.
AI & Automation·6 min read
The Back-Office AI Gap for ISP Operators Nobody Is Talking About
Practical AI prompts for ISP back-office teams: faster outage comms, reports, runbooks, and lean-team workflows.
Read articleAI & Automation·2 min read
The Future of AI Governance for ISPs: What Broadband Providers Should Expect Next
Explore the future of AI governance for ISPs, emerging regulatory expectations, & why early planning is critical for secure &compliant broadband operations
Read articleAI & Automation·2 min read
A Practical Roadmap for Bringing AI into Your Broadband Operations
A step by step look at how ISPs can introduce AI responsibly, choose the right use cases, and build a secure operational plan for long term success.
Read articleAI & Automation·2 min read
How ISPs Can Build a Culture of Safe AI Use Without Slowing Innovation
Learn how broadband providers can encourage responsible AI use, strengthen security awareness, and support innovation without creating unnecessary restrictions.
Read articleAI & Automation·3 min read
The Hidden AI Risks ISPs Are Overlooking in 2025
Discover the AI risks broadband providers often overlook and learn how ISPs can protect customer data and prevent shadow AI from creating security gaps.
Read articleAI & Automation·5 min read
Using AI to Drive Revenue Growth and Upselling for ISPs
Discover how broadband providers can use AI to supercharge upselling - boost revenue, personalize offers, and retain customers with smart, seamless strategies.
Read articleAI & Automation·4 min read
Fiber Meets AI: What ISPs Need to Know About 400G and Dark Fiber Demand
400G and dark fiber demand are exploding. Learn what a record 6,912-fiber deal reveals about AI-driven networks and ISP planning.
Read articleAI & Automation·4 min read
How AI Reduces Support Costs for Broadband Providers
Learn how AI-powered chatbots, predictive maintenance, & network optimization can cut broadband support costs, backed by stats & an actionable how‑to guide
Read articleAI & Automation·3 min read
How ISPs Use Generative AI to Reinvent Network Operations
Discover how ISPs use generative AI to improve efficiency, predict issues, and enhance customer support across their networks.
Read articleAI & Automation·4 min read
AI for ISPs: Sales Innovation and Broadband Growth (Fiber Connect 2025)
We sat down to catch up on everything from how far AI has come in broadband to what ISPs should really be thinking about when it comes to integrating smart, future-ready tech into their operations.
Read articleAI & Automation·4 min read
Scaling ISP Operations With Generative AI
Discover how generative AI is driving real operational gains for ISPs - from automating support to boosting team efficiency - and why now is the time to act.
Read articleAI & Automation·4 min read
AI for ISPs: Why It's Now the Baseline, Not a Luxury
AI is reshaping telecom. Discover how ISPs are using it to cut costs, boost growth, and stay competitive in a fast-changing broadband landscape.
Read articleOperations·3 min read
How ISP Automation Reduces Operational Costs and Maximizes ROI
Reduce ISP costs and boost ROI with automation. Discover how Sonar streamlines operations, improves efficiency, and supports scalable growth.
Read articleOperations·2 min read
Cut Costs, Not Corners: How ISPs Automate Operations for Growth
Discover how ISPs can use automation to cut costs, improve efficiency, and enhance service quality without compromising customer satisfaction.
Read articleAI & Automation·4 min read
E-Commerce for ISPs: How AI Is Transforming Customer Engagement
Combining the power of Actifai’s AI eCommerce with Sonar’s seamless BSS/OSS, broadband providers can create personalized experiences that accelerate growth
Read articleAI·2 min read
Bracing for the AI Revolution: How Artificial Intelligence Will Reshape the Internet Service Provider Landscape
Prepare for the AI revolution in the ISP landscape with our free whitepaper. Discover how AI is reshaping networks, enhancing customer service, and...
Read articleSecurity·1 min read
Broadband AI Security Framework
Strengthen your AI security with our comprehensive framework for broadband providers, ensuring safe AI use, customer data protection, and...
Read articleCustomer Experience·1 min read
How AI Predicts Churn Before It Happens
FBA Presents - How AI Predicts Churn Before It Happens Wednesday, October 8, 2025 at 12:00 PM EDT, featuring QueSee & Sonar
Read articleGrowth·1 min read
How ISPs Can Win in 2025: Practical Marketing Tips
Get ready for 2025 with actionable marketing strategies tailored for ISPs! This webinar dives into innovative approaches to captivate your audience
Read articleAI·8 min read
ISP Back-Office AI Playbook: 8 Prompt Templates
Eight editable AI prompt workflows built for broadband operators — covering outage comms, board reporting, technical docs, and more. No integrations required.
Read articleAI & Automation·5 min read
Predictive Analytics for ISP Network Optimization
Predictive analytics emerges as a powerful ally, enabling ISPs to foresee and mitigate network issues before they can disrupt services.
Read articleAI & Automation·4 min read
How AI Is Shaping the Future of E-Commerce for ISPs
Discover how AI & OSS/BSS platforms are transforming the ISP industry. Learn how automation, personalized customer experiences can reduce costs
Read articleAI & Automation·3 min read
AI for ISPs: A Winning Strategy for Customer Satisfaction and Operational Excellence
Read the webinar recap, How to Leverage AI for Your ISP," co-hosted by Sonar and the Fiber Broadband Association.
Read articleAI & Automation·3 min read
AI Cybersecurity for ISPs: Proactive Network Threat Detection
AI is at the forefront of the fight against cyberattacks, offering a new level of sophistication and effectiveness in threat detection.
Read articleAI & Automation·3 min read
AI-Powered Predictive Maintenance: An Early Warning System for ISP Networks
AI-powered predictive maintenance, is a game-changing technology that's revolutionizing how ISPs manage their infrastructure.
Read articleAI & Automation·3 min read
How AI Is Transforming ISP Customer Service and Support
AI is transforming customer service for ISPs, enabling them to provide personalized, efficient, and proactive support that meets customer expectations.
Read articleAI & Automation·5 min read
AI-Driven Capacity Planning for ISPs: Maximize ROI
AI-driven planning is not simply a technological upgrade; it’s a strategic investment that empowers ISPs to optimize network resources, enhance […]
Read articleAI & Automation·3 min read
7 Ways ISPs Can Use ChatGPT to Improve Customer Engagement
Incorporating ChatGPT into your ISP outreach strategy can streamline customer interactions, and provide personalized experiences.
Read articleOperations·4 min read
Network Automation for ISPs: Shaping Tomorrow's Connectivity
Automated network operations revolutionize network management, enhancing efficiency and reliability in an increasingly connected world.
Read articleAI & Automation·4 min read
How ISPs Use AI for Network, Customer Experience, and Security
AI brings with it a suite of tools and capabilities that can significantly enhance efficiency, security, and customer satisfaction.
Read articleProduct·10 min read
How to Automate Sonar with tray.io Webhooks and the Sonar API
Sonar offers comprehensive webhooks that allow external tools to be triggered when specific events occur within in your intance.
Read articleOperations·8 min read
9 ISP Tasks to Automate to Save Time and Money
The importance of business efficiency is critical when it comes to maximizing profit, time and staying ahead of the competition.
Read articleOperations·7 min read
5 Manual Tasks Holding Your ISP Back From Growth (and How to Automate Them)
Manual tasks can impact productivity, customer satisfaction, employee satisfaction, compliance, and revenue.
Read article