New Feature: Sonar Retain Powered by Quesee

September 29, 2025

We’re excited to announce Sonar Retain: AI-Powered Retention & CX Intelligence

We’ve teamed up with QueSee to bring Sonar users a powerful new tool to proactively reduce churn, improve agent performance, and deliver a consistently exceptional customer experience. Sonar Retain uses AI to analyze every customer interaction, flag at-risk subscribers, and coach your team in real time—so you can act fast and protect your revenue.

With this update, you can:

• Spot at-risk customers with AI-powered churn detection
• See 100% of your call data unified with CRM and network insights
• Coach agents automatically based on AI call analysis
• Turn every interaction into a retention opportunity
• Empower teams across your org—from execs to agents—with actionable CX data

How It Works:

1. Unify your data - Sonar Retain ingests 100% of your VoIP calls, combines them with your Sonar CRM and network data, and creates a single source of truth for customer experience.
2. Analyze every call - Instead of random QA checks, our AI reviews every conversation—identifying coaching moments, churn risks, and operational gaps in real time.
3. Predict churn before it happens - The system generates a churn risk score for each subscriber and pushes proactive alerts to your retention team.
4. Coach agents automatically - Agents receive post-call coaching insights based on AI analysis—highlighting what went well and where to improve, without requiring manual QA.
5. Push insights directly into Sonar - Key churn and CX indicators can be written back into Sonar, so your team sees everything they need—without switching tools.