Features

Sonar’s rich features are mission-critical to the daily work of ISPs and are designed to meet the needs of your growing business.

Billing

Flexible, automated billing

The Sonar billing engine is one of our best-loved features. The flexible software offers support for multi-month billing, automatic proration, geographical taxation, and more. All the power you need, backed by proper accounting practices.

To make life even easier, Sonar integrates with numerous external services. That means you can add automated taxation, automatically send out invoices to customers, and even use your chosen payment processor.

Intelligent Billing Data

We’re not just getting your billing done. We’re also providing valuable insights. Our in-depth financial reporting tool provides key info and analysis at a glance. See data like ARPU, aged receivables, and tax info, all at the touch of a button.

The Sonar billing engine is one of our best-loved features. The flexible software offers support for multi-month billing, automatic proration, geographical taxation, and more.

Field Tech Mobile App

Empower your field technicians

The Sonar Field Tech app was designed for the purpose of streamlining workflow and eliminating obstacles commonly encountered by techs in the field, by providing a modern and flexible interface with everything you need to ensure customer satisfaction.

With the Sonar Field Tech app, you can get fingertip access to inventory and simplify equipment assignment, make inventory adjustments on the fly with the in-app barcode scanner. Whether online or offline, access critical information and tools, view a complete overview of your jobs scheduled for the day, and use the GPS route guidance to arrive on time and avoid delays. Say goodbye to unnecessary paperwork and duplicate data entry.

The Sonar Field Tech app was designed for the purpose of streamlining workflow and eliminating obstacles commonly encountered by techs in the field, by providing a modern and flexible interface with everything you need to ensure customer satisfaction.

Ticketing

Ticketing that goes the distance

The Sonar platform makes light work of ticketing – making it both easier, and more effective.

Like all our modules, ticketing is fully integrated with the Sonar platform. That means incoming tickets are automatically associated with customer accounts. Call logs can be escalated to tickets, and tickets can be linked to service calls for swift resolution. Sonar also lets you create internal tickets and link them to customer tickets to track impact.

We also speed up ticket response, thanks to support for custom signatures, canned replies, custom filters, and more. Really, the list goes on…

The Sonar platform makes light work of ticketing – making it both easier, and more effective.

GraphQL API

Get the flexibility you need

We know that businesses’ needs change as they grow. That’s why we’ve created the Sonar API, to ensure that our product can grow alongside you. Our API isn’t an afterthought. All the modules and systems inside Sonar are exposed via the API, even our real-time search engine.

The Sonar API is a comprehensive and powerful GraphQL tool that allows you to integrate any external systems you need. We also offer a selection of webhooks, allowing you to automatically trigger external systems based on events inside Sonar.

We know that businesses’ needs change as they grow. That’s why we’ve created the Sonar API, to ensure that our product can grow alongside you.

Scheduling

Streamline your field work

Optimized for use in the field, our scheduling system is all about empowering your staff. The simple interface allows for check-in and completion of work in the field. Meanwhile, office staff have the ability to track technicians, see the status of jobs, and schedule new work.

And you can wave goodbye to printed work orders. All tasks can be completed from a smart phone, laptop, or tablet.

Thanks to full integration, once field work is complete, Sonar takes over. Simply define the events you want to trigger, such as adding an installation fee, activating the account, generating an invoice. Whatever works for you.

Optimized for use in the field, our scheduling system is all about empowering your staff.

Customer Portal

Empower your customers

The Sonar customer portal is where the magic happens. Here, customers can review invoices and payments, keep an eye on their usage, open tickets, upgrade packages and plenty more. Basically everything they could ever want, all in one place.

The Sonar portal is smart, it’s sleek, and it’s mind-blowingly easy-to-use. As you’d expect, the portal is equally happy operating on desktop, smart phones, or tablet devices. So your customers can check-in from anywhere.

Customize your portal

Want to hear the best bit? The portal is totally open-source. That means you can embed it to your site, run it as a standalone application, or customize it however you want to make it work right for you.

And you don’t have to be a tech-wizard to customize it, either. Right out of the box, the Portal lets you add your company logo, add custom messaging, and enable or disable the features you need.

Welcome to the beginning of a new era for customer experience.

The Sonar customer portal is where the magic happens. Here, customers can review invoices and payments, keep an eye on their usage, open tickets, upgrade packages and plenty more.

Business Intelligence Reporting

Flexible. Fast. Accurate.

To remain competitive and survive in today’s rapidly changing business environment, Internet Service Providers must be able to quickly respond and adapt to changes in their business.

Sonar’s embedded Business Intelligence (BI) reporting gives you data-driven intelligence at your fingertips., providing an accurate and holistic view of your business. With BI, you can make intelligent business decisions that lead to opportunity and reduce churn.

The Sonar CRM keeps support staff in the loop 24/7. Sonar can track any SNMP-based statistics on a rapid 60-second polling cycle, from latency to jitter stats.

Network Monitoring

Get your support staff live

The Sonar CRM keeps support staff in the loop 24/7. Sonar can track any SNMP-based statistics on a rapid 60-second polling cycle, from latency to jitter stats. And it feeds all this info live and direct to your support team’s dash.

A powerful dashboard

Our monitoring solution also extends to your network, giving you the power to control everything centrally. Define thresholds, set-up on-call rotations for staff, and send out notifications of events via email and SMS. From the monitoring dashboard, you can track events, see flapping devices, respond to outages, and plenty more. You really are more in control than ever.

The Sonar CRM keeps support staff in the loop 24/7. Sonar can track any SNMP-based statistics on a rapid 60-second polling cycle, from latency to jitter stats.

Provisioning

More personal provisioning

Automated customer provisioning is a big deal. At least, we think so. Whether you’re upping a customer’s speed, suspending their service, or welcoming them back – it can all be done in an instant, with minimal need for human intervention.

Provisioning is also where we get personal. With full support for a variety of standards-based options like RADIUS and DHCP, and direct integration with all the leading vendors, Sonar allows you to provision your network in the way that makes sense for you.

Automated customer provisioning is a big deal. At least, we think so.

Inventory

An efficient inventory

Tracking your inventory is simple with Sonar. Monitor items as they move from the warehouse to an installation vehicle, to the customer premise, or even out for RMA. Define as many attributes per item as you like – MAC addresses, serial numbers, IMSIs, and more. Or add as many variables as you want to customize it to your needs.

The inventory module is optimized for use with barcode scanners, to make scanning items in and out a breeze. Each item’s entire lifecycle is stored on the system, showing where it’s been since day one.

Finally, the powerful real-time search function allows you to filter down all the devices made by a specific manufacturer, view all failed or deployed items, or any combination of tracked attributes. You’re in full control.

A connected inventory

To make life even easier, the inventory module is directly integrated with provisioning and monitoring. That way, deploying equipment can automatically trigger provisioning events and set-up automated monitoring of latency, packet loss, bandwidth usage, and more…

Inventory items can also be associated with a contact or address, making it simple for support staff to keep an eye on things.

Tracking your inventory is simple with Sonar. Monitor items as they move from the warehouse to an installation vehicle, to the customer premise, or even out for RMA. Define as many attributes per item as you like – MAC addresses, serial numbers, IMSIs, and more.

Integrated CRM

Customer service is also revolutionized – with the ability to sort through vital data such as names, MAC addresses, IP addresses, and tickets, all in real time. Support staff can quickly transition call logs into tickets, then schedule and monitor field work within the same system.

Third party integration completes the package. Automate marketing campaigns with Market Broadband, collect leads with TowerCoverage, and implement custom integrations with our GraphQL API.

Customer service is also revolutionized – with the ability to sort through vital data such as names, MAC addresses, IP addresses, and tickets, all in real time.

Mapping

Intuitive mapping

Our mapping module helps you visualize your entire network with ease. See all your infrastructure, inventory locations, and your vehicle fleet, all on one screen. Then manage it from within the same software, or export data for external use.

And it isn’t just for networks. The software is equally adept at tracking the locations of equipment and customers.

Grow with ease

Most important, the module scales with ease. So your visualization grows alongside your network, allowing you to keep up with literally hundreds of thousands of network points all at once.

Sound like a lot of work? Nope. The dynamic mapping module updates automatically, constantly scanning to keep you up-to-date.

Our mapping module helps you visualize your entire network with ease.

Contracts

Let’s go digital

Here’s one your customers will enjoy as much as you will.

Our CRM supports integrated electronic contracts. That means customers can review all their documentation through the easy-to-use Sonar portal. To keep you up to speed, Sonar automatically notifies you of expiring contracts, and allows you to carry out reports from within the administrative interface.

What’s more, customer signatures can be collected digitally – making contracts faster, easier, and greener.

Here’s one your customers will enjoy as much as you will.

Elevation Tool

Ensure quality of service and reduce failed installs

The Elevation Profile is a valuable tool in the arsenal of your Sonar instance, designed to visualize the ground elevation between your customer’s serviceable address and a network site. The Elevation Profile provides a visual reference, establishing line of sight between these two locations and any topographical obstructions between these two points.

The Elevation Profile allows you to set client heights, network site heights, and clutter heights, and network frequency which all get used to calculate and display the Line of Sight height and both the Fresnel Zone and 60% Fresnel Zone to this customer.

The Elevation Profile is a valuable tool in the arsenal of your Sonar instance, designed to visualize the ground elevation between your customer’s serviceable address and a network site.