Beyond QoE. From Reactive to Proactive ISP Operations

ISPs like AirBridge, Vistabeam, and Plains Internet, are focused on delivering better experiences and growing your businesses. 

But with current disjoined tools, siloed data, inefficient workflows, and reactive QoE metrics – you’re only able to troubleshoot customers once they’re already unhappy.

This means more truck rolls, more support calls, higher churn, and missed opportunities to grow.

At Preseem, it’s our position that ISPs need to shift their approach from reactive, to proactive by going beyond QoE.

Speaker: Matt Duench, Product Marketing Director

Matt is Product Marketing Director at Preseem, working closely with Customer Support, Network Operations, and Sales and Marketing teams at ISPs around the world to help them get actionable insight into their network’s performance, to drive growth, reduce support calls, and delight their customers.
 
Matt is a customer-obsessed Product Marketing and Technology leader, with extensive global marketing experience, having done business directly in more than 40 countries. Over the last 25+ years, Matt has held senior marketing, product marketing, and technology roles at Bell, Sun Life Financial, Maplesoft, Sandvine, Miovision, Arctic Wolf, and Okta. Calling Waterloo, ON, home, Matt is an avid golfer, snowboarder, and both a fan and a coach of his daughters’ minor sports teams.

About Preseem: 

Preseem is the proactive access network and subscriber management platform built specifically for regional ISPs.

By unifying subscriber, network, and vendor data into a single pane of glass, Preseem helps ISPs grow revenue, resolve issues faster, and deliver exceptional internet experiences—without additional complexity or vendor lock-in.