Delivering Exceptional Customer Experiences: Winning with GOCare + Sonar

Discover how GOCare enhances the customer experience and streamlines operations through intelligent automation and proactive communication tools. Learn how seamless integration with Sonar can help boost engagement, reduce call volumes, and improve customer satisfaction. This session will highlight real-world use cases and results and how Sonar and GOCare partner for your success.

Speaker: Kevin Mitchell, VP of Marketing & Partnerships
Kevin Mitchell is a second-generation telecommunications employee. It's the industry he knows and loves, having served in various roles across leading companies for nearly 3o years. Today he runs marketing and partnerships for GOCare, helping broadband operators embrace digital channels to enhance the customer experience, streamline operations, and boost subscriber loyalty. In the past, he led marketing at Alianza and Acme Packet, and began his career as an industry analyst with Infonetics Research.

About GoCare: 

GOCare is a trusted digital experience platform for broadband service providers, driving customer satisfaction and operational efficiency. Our innovative SaaS solution integrates seamlessly with existing operator technology stacks, empowering providers to deliver proactive notifications and personalized interactions through two-way SMS, social media, web chat, and email. Founded by telecom veterans, our “For Operators, By Operators” ethos helps operators transform the customer experience, making it easier for subscribers to connect, communicate, and engage at every touchpoint.

www.gocarecx.com