Inside Sonar: Understanding the Capabilities That Power Every Team

A look at how Sonar supports the real work of running an ISP—whether you’re already using the platform or exploring what a modern OSS/BSS should offer. 

Inside the Series

Understanding What's Possible With Sonar

Each installment in this series breaks down the features, workflows, and operational details that matter most to your team, helping you understand what’s possible across network operations, inventory, billing, support, and fieldwork. If you’ve ever wondered “Does Sonar do this?”, you’ll find the answers here.

The Customer Support Handbook

 

This customer support guide gives you a clear, practical look at how Sonar supports the day-to-day work of managing customer relationships without losing context. Whether you are already using Sonar or evaluating what a modern support system should provide, you will see how key workflows – organizing customer accounts, managing and linking tickets, coordinating work across teams, and communicating with customers clearly and consistently – fit together in one connected system.

 

Download The Customer Support Handbook
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The Billing Blueprint

 

This billing guide gives you a clear, practical look at how Sonar supports the day-to-day work of running accurate, consistent billing cycles. Whether you’re already using Sonar or evaluating what a modern BSS should provide, you’ll see how key financial workflows - standardizing account billing rules, managing flexible service types, handling adjustments and delinquency, automating invoice delivery, processing payments, and reporting on revenue - all fit together in one system.

 

 

Download The Billing Blueprint

The Field Operations Playbook

 

This field operations guide gives you a clear, practical look at how Sonar supports the day-to-day work of dispatching and completing field jobs without the usual chaos. Whether you’re already using Sonar or evaluating what a modern field ops system should provide, you’ll see how key workflows - scheduling the right techs, coordinating installs and service calls, keeping teams informed in real time, and using the Field Tech App (even offline) - fit together in one connected system.

 

Download The Field Operations Playbook
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The Inventory Management Manual

 

This manual gives you a clear, practical look at how Sonar supports the day-to-day work of tracking, organizing, and deploying inventory across your operation. Whether you’re already using Sonar or evaluating what a modern OSS should provide, you’ll see how core inventory workflows - receiving stock from purchase orders, scanning and shelving items, managing segmented materials like fiber, and keeping quantities and locations accurate - fit together in one system.

 

Download The Inventory Management Manual

The Network Operations Field Guide

 

This field guide gives you a clear, practical look at how Sonar supports the day-to-day work of running a reliable network. Whether you’re already using Sonar or evaluating what a modern OSS should provide, you’ll see how key operational tasks - planning builds, managing IPs, automating service changes, monitoring performance, and keeping every site and device aligned - fit together in one system.

 

Download The Network Operation Field Guide
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