Improve customer experience & resolve issues faster
Great customer service is one of a business’s most undervalued assets and is a huge differentiator from the competition. Keeping current customers happy results in more stable revenue, reduced churn, and sustainability.
In this demo, we will show you how you can consolidate your CSR’s workflows into one system, experience faster turnaround to customer support queries, and create an efficient process that your CSRs and customers will love
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Keep your customers happy with swift ticket resolution
Ticketing is fully integrated within the Sonar platform. Incoming tickets are automatically associated with customer accounts, call logs can be escalated to tickets, and tickets can be linked to service calls for faster resolution. Sonar also lets you create internal tickets and link them to customer tickets to track impact.
- Simple and advanced filtering
- Track customer communication with call logs
- Segmented ticket groups and ticket categories
- Customizable inbound mailbox
- Mass ticket editing
We provide all the tools you need to manage operations efficiently.
Customer-facing account portal
Contract management
Support for VoIP billing
Field tech mobile app
Job scheduling & monitoring
Elevation tool
GPS Tracking
Inventory tracking
Inventory assignment
Threshold alerts
Auto-approve purchase orders
Access to Sonar API
Provisioning tools
Monitoring tools & reports
CRM/Account management
Ticketing & support
Sales tracking
25+ Pre-built reports
Payments, refunds, reversals
Account churn, details, and issues
Tax reporting, and more!
At Sonar, we aim to help ISPs by providing industry-leading solutions focused on efficiency and profitability. Let us show you how we can help you with:
- Billing & Finance
- Field Service & Dispatch
- Inventory & Procurement
- Network Monitoring & Incident Response
- Customer Service & Field Sales
- Business Intelligence
