New Feature: Ticket Subscribe

June 8th, 2023 

We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to receive notifications for tickets that they are not directly assigned to. Whether a comment is left on a ticket, a reply is received, or a message is sent from the ticket, you’ll be able to follow along with any updates by using the Ticket Subscribe feature.

These notifications can be received via email and/or appear directly within the Sonar instance – users can set their notification preferences by navigating to their user profile within the Sonar instance, and then to the “Notifications” tab.

To read more about this feature, please refer to our knowledge base documentation here:
https://docs.sonar.expert/ticketing/advanced-ticketing-features#subscribing_to_tickets

Have questions?

We are here to help, please don’t hesitate to contact your Account Manager or our Support team.

Support Phone (CA): 780.900.1180
Support Phone (US): 702.447.1247
Support Email: support@sonar.software