2 min read
Outsourcing, Call Centers, and AI: Scaling Without Losing Your Identity
When ISPs grow, they eventually face the same question: What do we keep in-house, and what do we hand off? Outsourcing can extend your reach, but it...
2 min read
When ISPs grow, they eventually face the same question: What do we keep in-house, and what do we hand off? Outsourcing can extend your reach, but it...
2 min read
When you're in the early days of building an ISP, culture isn’t always top of mind. You’re focused on solving a connectivity gap, expanding your...
3 min read
In broadband, we like to say we’re connecting communities—but what does that really mean if we’re not also connecting to each other? That was the...
3 min read
It’s one thing to fix fiber. It’s another to show up for a community that’s just lived through crisis. Imagine losing your home, your internet, your...
4 min read
Let’s skip the buzzwords. If data isn’t helping your team fix issues faster, answer questions better, or see problems before they happen, it’s not...
2 min read
Fourteen million households in the United States still don’t have a computer at home. That’s not a decade-old data point. That’s today. On this...
3 min read
There’s a moment that keeps sticking with me from our most recent episode of Bandwidth. It wasn’t about AI or policy deadlines or the billions tied...
2 min read
The conversation around fiber vs. wireless often gets oversimplified. It’s easy to fall into a binary: fiber is the future, wireless is the past. But...
2 min read
The broadband world doesn’t stop for uncertainty, and neither do we. That’s why we took Bandwidth on the road for a special edition episode, recorded...
3 min read
There’s no polite way to say it: support is changing fast, and not everyone’s ready. In Episode 6 of Bandwidth, we dug into the big question: is AI...