Georgette Lopez-Aguado

When a Competitor Moves Into Your Market: What Really Happens Inside Your ISP

4 min read

When a Competitor Moves Into Your Market: What Really Happens Inside Your ISP

If you’ve ever run an ISP, you know the moment it happens. A new competitor rolls into town, and suddenly your phone lines light up. Customers start asking questions. Your team feels the shift. And before you know it, panic sets in.

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Outsourcing, Call Centers, and AI: Scaling Without Losing Your Identity

2 min read

Outsourcing, Call Centers, and AI: Scaling Without Losing Your Identity

When ISPs grow, they eventually face the same question: What do we keep in-house, and what do we hand off? Outsourcing can extend your reach, but it...

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When Culture Becomes a Punchline: Protecting Your ISP’s Values Through Growth

2 min read

When Culture Becomes a Punchline: Protecting Your ISP’s Values Through Growth

When you're in the early days of building an ISP, culture isn’t always top of mind. You’re focused on solving a connectivity gap, expanding your...

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Building Better Broadband Starts With Building Better Partnerships

3 min read

Building Better Broadband Starts With Building Better Partnerships

In broadband, we like to say we’re connecting communities—but what does that really mean if we’re not also connecting to each other? That was the...

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When the Infrastructure Breaks, So Do Communities. That’s Why We Show Up.

3 min read

When the Infrastructure Breaks, So Do Communities. That’s Why We Show Up.

It’s one thing to fix fiber. It’s another to show up for a community that’s just lived through crisis. Imagine losing your home, your internet, your...

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When the Internet Isn't Intuitive: What We Miss in the Digital Divide Conversation

3 min read

When the Internet Isn't Intuitive: What We Miss in the Digital Divide Conversation

There’s a moment that keeps sticking with me from our most recent episode of Bandwidth. It wasn’t about AI or policy deadlines or the billions tied...

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AI Won’t Replace Support. But It Will Redefine It.

3 min read

AI Won’t Replace Support. But It Will Redefine It.

There’s no polite way to say it: support is changing fast, and not everyone’s ready. In Episode 6 of Bandwidth, we dug into the big question: is AI...

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What AI Means for ISPs Like Yours: It’s Not Hype, It’s Coming 

3 min read

What AI Means for ISPs Like Yours: It’s Not Hype, It’s Coming 

Let’s talk about something that’s already showing up in your network, whether you’ve noticed or not: AI. In our latest Bandwidth episode, we took on...

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How Small ISPs Win in the Big Game | Bandwidth Podcast

2 min read

How Small ISPs Win in the Big Game | Bandwidth Podcast

When we sat down for the first episode of Bandwidth, “How to Compete with Giants and Still Sleep at Night”, I found myself remembering a story from...

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