2 min read
Rick Seemann: Jun 10, 2026 12:11:18 PM
Artificial intelligence has become impossible to ignore. Whether you're attending industry events, scrolling through LinkedIn, reading trade...
3 min read
Georgette Lopez-Aguado: Jun 1, 2026 11:33:44 AM
For years, the industry has talked about the digital divide as a coverage problem. Build the network, extend the footprint, and the problem gets...
3 min read
Georgette Lopez-Aguado: May 12, 2026 10:51:22 AM
Your best marketing does not matter if install day goes sideways. That is the piece operators cannot afford to overlook. A customer can love your...
4 min read
Georgette Lopez-Aguado: Apr 28, 2026 11:27:58 AM
Everything works fine until one person takes a day off. That line hit harder than it should, because if you’ve been anywhere near a growing ISP,...
3 min read
Rick Seemann: Apr 14, 2026 12:02:18 PM
If you have ever worked in support or spent time in the field, you already know this. The stories stay with you. Not the clean installs or the easy...
3 min read
Georgette Lopez-Aguado: Apr 1, 2026 9:26:18 AM
There is a 2025 study from the National Multifamily Housing Council that showed a 26-point boost in NPS for companies that offer frictionless setup....
3 min read
Rick Seemann: Jan 20, 2026 8:56:14 AM
Security is never perfect. Anyone who’s operated a network for more than five minutes knows that. It’s a moving target, and the risks that cause the...
4 min read
Georgette Lopez-Aguado: Jan 6, 2026 2:21:41 PM
I hear this all the time from operators: “We’re spending money on marketing, but we have no idea what’s working.” No leads. No calls. No clear...
2 min read
Georgette Lopez-Aguado: Dec 16, 2025 12:42:12 PM
We hear a lot about growth in the ISP space. We hear about more subscribers, more installs, and more coverage. And all of that matters. But the truth...
4 min read
Georgette Lopez-Aguado: Dec 2, 2025 12:50:07 PM
If you’ve ever run an ISP, you know the moment it happens. A new competitor rolls into town, and suddenly your phone lines light up. Customers start...