New Feature: Sonar Retain Powered by Quesee

September 29, 2025

We’re excited to announce Sonar Retain: AI-Powered Retention & CX Intelligence

We’ve teamed up with QueSee to bring Sonar users a powerful new tool to proactively reduce churn, improve agent performance, and deliver a consistently exceptional customer experience. Sonar Retain uses AI to analyze every customer interaction, flag at-risk subscribers, and coach your team in real time—so you can act fast and protect your revenue.

With this update, you can:

• Spot at-risk customers with AI-powered churn detection
• See 100% of your call data unified with CRM and network insights
• Coach agents automatically based on AI call analysis
• Turn every interaction into a retention opportunity
• Empower teams across your org—from execs to agents—with actionable CX data

How It Works:

1. Unify your data - Sonar Retain ingests 100% of your VoIP calls, combines them with your Sonar CRM and network data, and creates a single source of truth for customer experience.
2. Analyze every call - Instead of random QA checks, our AI reviews every conversation—identifying coaching moments, churn risks, and operational gaps in real time.
3. Predict churn before it happens - The system generates a churn risk score for each subscriber and pushes proactive alerts to your retention team.
4. Coach agents automatically - Agents receive post-call coaching insights based on AI analysis—highlighting what went well and where to improve, without requiring manual QA.
5. Push insights directly into Sonar - Key churn and CX indicators can be written back into Sonar, so your team sees everything they need—without switching tools.

Want to dive deeper? Check out the full feature overview in our Knowledge Base: