3 min read
Georgette Lopez-Aguado: May 12, 2026 10:51:22 AM
Your best marketing does not matter if install day goes sideways. That is the piece operators cannot afford to overlook. A customer can love your pricing, your website, your sales process, and your promise of better service, but the first time...
Read More
4 min read
Georgette Lopez-Aguado: Apr 28, 2026 11:27:58 AM
Everything works fine until one person takes a day off. That line hit harder than it should, because if you’ve been anywhere near a growing ISP,...
3 min read
Rick Seemann: Apr 14, 2026 12:02:18 PM
If you have ever worked in support or spent time in the field, you already know this. The stories stay with you. Not the clean installs or the easy...
3 min read
Georgette Lopez-Aguado: Apr 1, 2026 9:26:18 AM
There is a 2025 study from the National Multifamily Housing Council that showed a 26-point boost in NPS for companies that offer frictionless setup....
-1.jpg?width=1270&height=720&name=Ep%20EA%20YTT%20v1%202511_Op%202%20(1)-1.jpg)
3 min read
Georgette Lopez-Aguado: Mar 17, 2026 11:04:11 AM
“The internet isn’t working.” Every ISP has seen that ticket come in. At the same time, the network dashboard shows everything operating exactly as...
3 min read
Georgette Lopez-Aguado: Mar 3, 2026 12:24:45 PM
Traffic shaping gets a bad rap. The phrase alone makes people tense up. It sounds like throttling. It sounds like manipulation. It sounds like an ISP...
3 min read
Georgette Lopez-Aguado: Feb 17, 2026 11:42:28 AM
There’s a phrase that came up in this episode that I just can’t get past. “Normal install confusion.” If your CSAT scores are slipping and someone on...
5 min read
Larry Weidig: Feb 4, 2026 7:53:35 AM
AI isn’t coming for your job. It is coming for your workflow. That distinction matters, especially for ISPs. Most teams I know aren’t short on effort...
3 min read
Rick Seemann: Jan 20, 2026 8:56:14 AM
Security is never perfect. Anyone who’s operated a network for more than five minutes knows that. It’s a moving target, and the risks that cause the...
4 min read
Georgette Lopez-Aguado: Jan 6, 2026 2:21:41 PM
I hear this all the time from operators: “We’re spending money on marketing, but we have no idea what’s working.” No leads. No calls. No clear...