2 min read
Rick Seemann: Jun 10, 2026 12:11:18 PM
Artificial intelligence has become impossible to ignore. Whether you're attending industry events, scrolling through LinkedIn, reading trade publications, or sitting in on internal planning meetings, AI inevitably finds its way into the conversation.
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3 min read
Georgette Lopez-Aguado: Jun 1, 2026 11:33:44 AM
For years, the industry has talked about the digital divide as a coverage problem. Build the network, extend the footprint, and the problem gets...
3 min read
Georgette Lopez-Aguado: May 12, 2026 10:51:22 AM
Your best marketing does not matter if install day goes sideways. That is the piece operators cannot afford to overlook. A customer can love your...
4 min read
Georgette Lopez-Aguado: Apr 28, 2026 11:27:58 AM
Everything works fine until one person takes a day off. That line hit harder than it should, because if you’ve been anywhere near a growing ISP,...
3 min read
Rick Seemann: Apr 14, 2026 12:02:18 PM
If you have ever worked in support or spent time in the field, you already know this. The stories stay with you. Not the clean installs or the easy...
3 min read
Georgette Lopez-Aguado: Apr 1, 2026 9:26:18 AM
There is a 2025 study from the National Multifamily Housing Council that showed a 26-point boost in NPS for companies that offer frictionless setup....
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3 min read
Georgette Lopez-Aguado: Mar 17, 2026 11:04:11 AM
“The internet isn’t working.” Every ISP has seen that ticket come in. At the same time, the network dashboard shows everything operating exactly as...
3 min read
Georgette Lopez-Aguado: Mar 3, 2026 12:24:45 PM
Traffic shaping gets a bad rap. The phrase alone makes people tense up. It sounds like throttling. It sounds like manipulation. It sounds like an ISP...
3 min read
Georgette Lopez-Aguado: Feb 17, 2026 11:42:28 AM
There’s a phrase that came up in this episode that I just can’t get past. “Normal install confusion.” If your CSAT scores are slipping and someone on...
5 min read
Larry Weidig: Feb 4, 2026 7:53:35 AM
AI isn’t coming for your job. It is coming for your workflow. That distinction matters, especially for ISPs. Most teams I know aren’t short on effort...