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3 min read
Georgette Lopez-Aguado: Mar 17, 2026 11:04:11 AM
“The internet isn’t working.” Every ISP has seen that ticket come in. At the same time, the network dashboard shows everything operating exactly as it should. No outages. No alerts. No clear issue. And yet, the customer experience says otherwise.
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3 min read
Georgette Lopez-Aguado: Mar 3, 2026 12:24:45 PM
Traffic shaping gets a bad rap. The phrase alone makes people tense up. It sounds like throttling. It sounds like manipulation. It sounds like an ISP...
3 min read
Georgette Lopez-Aguado: Feb 17, 2026 11:42:28 AM
There’s a phrase that came up in this episode that I just can’t get past. “Normal install confusion.” If your CSAT scores are slipping and someone on...
5 min read
Larry Weidig: Feb 4, 2026 7:53:35 AM
AI isn’t coming for your job. It is coming for your workflow. That distinction matters, especially for ISPs. Most teams I know aren’t short on effort...
3 min read
Rick Seemann: Jan 20, 2026 8:56:14 AM
Security is never perfect. Anyone who’s operated a network for more than five minutes knows that. It’s a moving target, and the risks that cause the...
4 min read
Georgette Lopez-Aguado: Jan 6, 2026 2:21:41 PM
I hear this all the time from operators: “We’re spending money on marketing, but we have no idea what’s working.” No leads. No calls. No clear...
2 min read
Georgette Lopez-Aguado: Dec 16, 2025 12:42:12 PM
We hear a lot about growth in the ISP space. We hear about more subscribers, more installs, and more coverage. And all of that matters. But the truth...
4 min read
Georgette Lopez-Aguado: Dec 2, 2025 12:50:07 PM
If you’ve ever run an ISP, you know the moment it happens. A new competitor rolls into town, and suddenly your phone lines light up. Customers start...
2 min read
Georgette Lopez-Aguado: Nov 18, 2025 1:51:00 PM
When ISPs grow, they eventually face the same question: What do we keep in-house, and what do we hand off? Outsourcing can extend your reach, but it...
2 min read
Georgette Lopez-Aguado: Nov 4, 2025 12:45:55 PM
When you're in the early days of building an ISP, culture isn’t always top of mind. You’re focused on solving a connectivity gap, expanding your...