Streamline Customer Support: The Power of Sonar’s Ticketing Platform

Telecommunication providers face a myriad of challenges in delivering exceptional customer support, ranging from escalating service demands to complex issue resolution. The effective management of customer support interactions becomes not only a necessity but a competitive advantage. Through this exploration, we aim to shed light on the pivotal role of ticketing platforms in enhancing communication, resolving issues promptly, and [...]

By |2024-03-15T06:31:24-05:00December 14, 2023|Sonar Features|

10 Ways to Streamline Your Support Process

In today’s highly competitive environment, with multiple companies having near identical offerings, it can be difficult to stand out from the crowd; long gone are the days where having the best product or service in the market meant imminent success. As a result, most companies have had to widen their focus from strictly the quality of product they [...]

By |2022-12-07T16:36:49-06:00February 23, 2021|Contact Center|

Provisioning coming next week!

Sonar 0.4 is almost out, bringing multiple provisioning options to your network - check out the whole video series! The entire team has been working very hard to bring you a multitude of flexible and powerful provisioning options, and the first release of 0.4 is just the start - we're already in talks with many vendors in the ISP [...]

By |2022-11-30T19:55:27-06:00April 17, 2017|Sonar Features|

Sonar ticketing now available!

The Sonar ticketing update is available now - click the Upgrade button in your Sonar instance and you'll be ticketing to your heart's content in just a couple of minutes. If you didn't see them yet, there's a series of videos available that go through the whole ticketing system in detail. If you don't have a Sonar instance yet, you can get started [...]

By |2022-11-30T20:02:24-06:00June 15, 2016|Company News, Sonar Features|

Sonar 0.5 is almost here!

Sonar 0.5 is almost here, bringing a complete ticketing system to Sonar, along with many other improvements and changes. There's a video series available in our Sonar Casts section that will take you through the features of the ticketing system - check it out, and let us know your thoughts on the forum. We're already hard at work on Sonar 0.6, [...]

By |2022-11-30T20:03:29-06:00June 8, 2016|Sonar Features|
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