We’ve partnered with Adtran to bring provisioning, alarm monitoring, and delinquency workflows directly into Sonar. Your team no longer needs to bounce between platforms to get customers online or manage their status—everything now lives in one place. That means faster activations, fewer manual steps, and tighter alignment between your network and your billing operations.

If you’re looking to improve how you track and report data usage, our new On-Premise NetFlow Receiver gives you the accuracy you need. By keeping the receiver local, we’ve reduced the number of UDP hops and moved long-haul updates to TCP, improving both reliability and precision. It’s especially useful for usage-based billing or deeper network analysis.

You can now bill two distinct data services under a single customer account—ideal for setups like a main connection with an automatic backup or a home plus home office arrangement. Each service has its own inventory, usage tracking, and billing line item, all while keeping the invoice simple and easy to understand.

Need to send a quick note to a customer? Now you can do that directly from the account—via email or SMS—without needing to open a ticket. The full message history is still tracked, but the process is much faster and more direct, giving your team an easy way to stay connected without unnecessary overhead.

To help you get more insight into why customers leave, we’ve introduced a Disconnect Reason field as part of the disconnection workflow. You can tailor the list to your needs and even make the field required. That way, you’ll consistently capture the reason for every disconnection and have more complete data for churn analysis.

Sonar Retain, powered by QueSee gives you real-time alerts when a customer might be at risk of leaving. It works by analyzing support call audio for tone, sentiment, and keyword patterns, and surfaces those signals right inside Sonar. This helps your team act faster, follow up sooner, and potentially save a customer before they churn.

We’ve completely revamped the Feedback Portal to make it easier for you to stay informed and get involved. You can now browse the roadmap, leave comments, and vote on ideas directly. We’ve also introduced a rotating list of features where your input is especially important—so if you haven’t checked it out lately, now’s a good time.

Want to hear how these features came to life and how other ISPs are already putting them to work?

Join me, Georgette (our VP of Client Relations), and our Steve Shillingsburg (our CTO) for our Office Hours session on Thursday, November 6th at 1:00 PM CST. We’ll walk through the updates from a behind-the-scenes perspective, share real-world examples, and answer all your questions in a live Q&A.

It’s the perfect way to go deeper, connect with our team, and get inspired about what’s possible with Sonar.