Upselling Strategies for Internet Service Providers

In a hyper-connected world, a reliable internet connection is not just a convenience—it's a necessity. Whether it's for work, entertainment, or staying connected with loved ones, uninterrupted access to the online world is paramount. For Internet Service Providers (ISPs), this presents both a challenge and an opportunity: how can they not only meet but exceed their customers' expectations? The [...]

By |2024-03-23T21:00:07-05:00March 25, 2024|Business Strategies for ISPs, Sales and Marketing|

Get Paid Faster by Boosting Your Billing Efficiency With sonarPay

Managing your day-to-day billing processes with an automated ISP billing system is the most efficient way to save time and money, as leveraging automation can simplify managing multiple billing cycles, matrixed pricing structures, and variable payment terms. Depending on your business model, looking for ways to increase efficiency and reduce costs doesn't start and end with your ISP [...]

By |2024-03-22T08:10:26-05:00March 22, 2024|Finance, Sonar Features|

New Feature: Billing Quiet Hours

March 20, 2024 🎉 We're thrilled to introduce our latest feature: Billing Quiet Hours 🕒 Within the Billing Communications Delay section, you can now designate a specific timeframe to halt the delivery of messages to your customers. To read more about this feature, please refer to our knowledge base documentation here: https://docs.sonar.expert/companies/basic-company-setup#billing_communications_delay

By |2024-03-20T16:58:01-05:00March 20, 2024|Product Updates|

Unlocking Efficiency: Best Practices for Prioritizing Support Tickets

Your customers are the lifeblood of your business, fueling its growth and success. Without them, your revenue stream would run dry. Ensuring their satisfaction is paramount, as happy customers are not just repeat buyers but also powerful advocates for your brand. Keeping your customer support response time as low as possible is a key part of meeting customer expectations [...]

By |2024-03-18T15:34:50-05:00March 18, 2024|Contact Center|

WISPAMERICA 2024 RECAP

The Sonar team was in Oklahoma City, Oklahoma from March 4th – 7th exhibiting at the 2024 WISPAMERICA conference. This show brought over 1,500 people together to learn, experience new technology, and network with colleagues, all geared toward growing the vibrant and evolutionary WISP industry. About WISPAMERICA The four-day gathering featured 90+ expert sessions and demonstrations, over 100 exhibitors, [...]

By |2024-03-14T13:22:40-05:00March 7, 2024|Company News|

Tips to Prepare Your Customers for a Merger or Acquisition

Mergers and acquisitions (M&A) can be both exciting and stressful for an Internet Service Provider, especially for its customers. When two companies combine, there can be a significant impact on the products, services, and customer experience that they offer. It is essential for Internet Service Providers to properly prepare their customers for an M&A to ensure a smooth transition [...]

By |2024-03-08T07:59:49-06:00March 6, 2024|Business Strategies for ISPs|

7 Ways Internet Service Providers Can Leverage ChatGPT

Artificial Intelligence (AI) stands as a beacon of transformation across industries, reshaping traditional business models and fueling unprecedented growth. Now more than ever, small and medium-sized enterprises (SMEs) must embrace AI as a pivotal tool for driving innovation and staying ahead of the curve. For Internet Service Providers, integrating AI isn't merely about keeping in stride with the [...]

By |2024-03-06T12:44:04-06:00February 23, 2024|Business Strategies for ISPs|

The Battle for Bandwidth

The rivalry between fixed wireless and fiber providers has been a longstanding debate. Each technology comes with its own set of advantages and limitations, leading to a continuous comparison in the quest for the most efficient and cost-effective network deployment. However, recent developments suggest that a hybrid approach, combining the strengths of both technologies, may hold the key to [...]

By |2024-03-06T12:45:12-06:00February 19, 2024|Business Strategies for ISPs|

The Benefits of a Customer Review Strategy

Establishing a trustworthy brand and earning the confidence of customers are important elements for achieving success. Among the various tools available, consumer reviews stand out as a potent force capable of significantly bolstering your brand's credibility, boosting conversion rates, and enhancing search engine rankings. Consumers rely heavily on the experiences and opinions of their peers to guide their purchasing [...]

By |2024-03-15T06:29:37-05:00February 15, 2024|Business Strategies for ISPs|

New Feature: Anchor & Linked Serviceable Addresses

February 13th, 2024 Unlock a new era of precision and efficiency with Sonar's newest feature: Anchor & Linked Serviceable Addresses. Building upon the foundation of Serviceable Addresses, this innovative addition empowers you to define, control, and automate your service locations like never before. Anchor addresses serve as the cornerstone, representing the central point of association. Whether it's the [...]

By |2024-02-14T10:26:31-06:00February 13, 2024|Product Updates|
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