On Tuesday, July 11th, 2023 we experienced a platform outage due to failure of one of our critical infrastructure hosts that affected all of Sonar’s services. This outage lasted between 3 - 4 hours for some accounts. We are deeply sorry for the inconvenience this has caused. Our team was aware of the outage immediately and made every [...]
RemoteWinBox has revolutionized network management for MikroTik users with an all-in-one solution for control and insight. The platform offers a simple and user-friendly interface that allows users to remotely manage, configure, get insight, and control their MikroTik network. Before RemoteWinBox, many MikroTik users had to use highly manual processes to manage their devices. Upgrading firmware required late-night maintenance windows, [...]
As an ISP, efficient inventory management is crucial for maintaining seamless operations and delivering exceptional service to customers. As ISPs heavily rely on technology and equipment to provide internet connectivity, it becomes imperative to have robust inventory management systems in place. To truly optimize their inventory processes and drive business growth, ISPs must identify and monitor the right Key [...]
In the ever-evolving landscape of the internet service industry, maintaining strong and enduring relationships with customers is paramount for success. Customer Relationship Management (CRM) plays a pivotal role in ensuring customer satisfaction, loyalty, and long-term business growth. Billing system software serves as the backbone of an ISP's financial operations, managing the complex tasks related to billing, invoicing, and payment [...]
June 8th, 2023 We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to receive notifications for tickets that they are not directly assigned to. Whether a comment is left on a ticket, a reply is received, or a message is sent from the [...]
May 30th, 2023 On Monday, July 10th, there will be a deployment to upgrade Sonar's Customer Portal. As a result of this upgrade, Ubuntu 16.04 will no longer be supported for use with the Customer Portal module. Those using the outdated version 16.04 of Ubuntu will need to upgrade to a newer version, either 18.04 or 22.04 (recommended), using [...]
May 12th, 2023 We are excited to inform you that there will be a deployment on Thursday, May 18th to release our Vetro FiberMap integration into production for the purpose of beta testing. This feature will not be made available to everyone at this time and instead will be on a limited basis for those beta testing it [...]
April 25th, 2023 We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The importer is powered by Flatfile and will allow you to seamlessly mass import DIDs, Call Detail Records, and Voice Providers directly into your Sonar instance. This feature will also lay the [...]
April 6th, 2023 We are excited to let you know that there will be a deployment on Thursday, April 6th to introduce a GPS tracking feature. This feature provides the ability to integrate with 4 different third-party vehicle tracking vendors, allowing you to monitor your inventoried vehicles and technicians via the Map and Scheduling pages directly within Sonar. [...]
March 30th, 2023 We have revised the old 477 Data Export to align with the specifications defined for the BDC program. To read more about each BDC Filing Section, whether or not Sonar can provide that data, and what the report is named so you can locate it in the export file generated by our system, please refer [...]
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