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So far Sonar has created 117 blog entries.

Product Update: Calix Integration

September 7th, 2023 We are excited to let you know that our Calix SMx integration now boasts enhanced functionality, including optional specifications for device port, Global VLAN, and C-VLAN. Take advantage of the ability to specify a Policy Map when mapping Data Services between Sonar & Calix. And experience optimized synchronization time for a smoother integration process. To [...]

By |2023-12-08T13:56:25-06:00September 7, 2023|Product Updates|

Product Update: Batch Payment Entry Tool

August 10th, 2023 We are excited to inform you of recent updates to our Batch Payment Entry tool! Now featuring CSV file loading, the ability to apply payments to open invoices, and convenient payment management options such as Edit, Delete, and Download Receipt. Experience improved workflow and efficiency with these additional enhancements and export capabilities. To read more [...]

By |2023-12-08T13:47:02-06:00August 10, 2023|Product Updates|

Outage Update & Resolution July, 11th 2023

On Tuesday, July 11th, 2023 we experienced a platform outage due to failure of one of our critical infrastructure hosts that affected all of Sonar’s services. This outage lasted between 3 - 4 hours for some accounts. We are deeply sorry for the inconvenience this has caused. Our team was aware of the outage immediately and made every [...]

By |2023-11-14T12:29:23-06:00July 12, 2023|Company News|

Streamlining Network Management: How RemoteWinBox Transforms MikroTik Usage

RemoteWinBox has revolutionized network management for MikroTik users with an all-in-one solution for control and insight. The platform offers a simple and user-friendly interface that allows users to remotely manage, configure, get insight, and control their MikroTik network. Before RemoteWinBox, many MikroTik users had to use highly manual processes to manage their devices. Upgrading firmware required late-night maintenance windows, [...]

By |2023-06-21T12:13:11-05:00June 26, 2023|Integrations|

Choosing the Right Inventory Management KPIs for Your Business

As an ISP, efficient inventory management is crucial for maintaining seamless operations and delivering exceptional service to customers. As ISPs heavily rely on technology and equipment to provide internet connectivity, it becomes imperative to have robust inventory management systems in place.  To truly optimize their inventory processes and drive business growth, ISPs must identify and monitor the right Key [...]

By |2023-06-19T09:14:32-05:00June 17, 2023|Business Strategies for ISPs, Inventory and Procurement|

The Role of Billing System Software in Customer Relationship Management

In the ever-evolving landscape of the internet service industry, maintaining strong and enduring relationships with customers is paramount for success. Customer Relationship Management (CRM) plays a pivotal role in ensuring customer satisfaction, loyalty, and long-term business growth.   Billing system software serves as the backbone of an ISP's financial operations, managing the complex tasks related to billing, invoicing, and payment [...]

By |2023-06-09T11:18:01-05:00June 13, 2023|Business Strategies for ISPs, Finance|

New Feature: Ticket Subscribe

June 8th, 2023  We are excited to inform you that today we are deploying our new Ticket Subscribe feature. By subscribing to tickets, users will be able to receive notifications for tickets that they are not directly assigned to. Whether a comment is left on a ticket, a reply is received, or a message is sent from the [...]

By |2023-06-08T10:21:59-05:00June 8, 2023|Product Updates|

Product Update: Customer Portal Change

May 30th, 2023 On Monday, July 10th, there will be a deployment to upgrade Sonar's Customer Portal. As a result of this upgrade, Ubuntu 16.04 will no longer be supported for use with the Customer Portal module. Those using the outdated version 16.04 of Ubuntu will need to upgrade to a newer version, either 18.04 or 22.04 (recommended), using [...]

By |2023-05-30T15:27:56-05:00May 30, 2023|Product Updates|

New Feature: Vetro FiberMap Integration (Beta)

May 12th, 2023  We are excited to inform you that there will be a deployment on Thursday, May 18th to release our Vetro FiberMap integration into production for the purpose of beta testing. This feature will not be made available to everyone at this time and instead will be on a limited basis for those beta testing it [...]

By |2023-08-18T08:49:20-05:00May 12, 2023|Product Updates|

New Feature: Voice Billing Importer

April 25th, 2023  We are excited to inform you that there will be a deployment on Thursday, April 27th for our new Voice Billing Importer feature. The importer is powered by Flatfile and will allow you to seamlessly mass import DIDs, Call Detail Records, and Voice Providers directly into your Sonar instance. This feature will also lay the [...]

By |2023-04-25T15:50:56-05:00April 25, 2023|Product Updates|
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